If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund (subject to the terms below).

Process

• You may return new items sold and fulfilled online by us within 30 days of delivery for a full refund.
• Email us at info@andrewralphs.com to initiate a return. You must provide your order number, contact details and reason for return.
• Items should be returned in their original product packaging with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). You should Include a copy of your shipping confirmation email or order confirmation email in the package.
• Please either deliver the package to the store or courier at your cost the goods to us. Note all shipping return charges must be pre-paid and we will not accept COD deliveries. You must also arrange insurance for the return of the goods to us.

All returns are subject to inspection by us before a refund is processed. If we agree to refund you then we will refund you in the same way that you originally paid for your order.  We will also pay for the cost of return shipping costs (if applicable) if the return is the result of our error or the item is damaged or defective at the time of purchase.

Please ensure that you take a printed copy of your online tax invoice/ order fulfilment email to confirm your purchase details.

Custom orders are not eligible for return. 

30 Day Change of Mind

Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new condition and are accompanied by proof of purchase and original packaging. As new condition means that the item must not have been worn, the item must be in pristine condition with no damage, scratches, or signs of wear (consideration of these factors is at our discretion).

Special orders and pieces of jewellery hand-made to customer specification are ineligible for the 30 Day Change of Mind Policy.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  

Consent

By using this website you are agreeing to the terms of this returns policy (as amended from time to time).